I was wary about this because I had never heard of duty and tax insurance and given their iffy track record, I thought perhaps this was just a scam.
If you pay for duty and tax insurance, Light in the Box will refund the amount that you paid (usually through the shipping company DHL) onto your credit card.
I did have to alter it but I don’t mind doing it in person and paying for it rather than playing Russian roulette with my wedding dress and paying for shipping to go back to them only to tell me that they don’t want to do alterations. Personally, it worked out fine for me and I love my dress. Also, there have been mixed reviews about that promise, apparently, returns are very difficult to do. On the website, it states that if it doesn’t fit you, you can ask for their tailor to correct it, but I would rather see someone in real life and pay for it than deal with waiting for Light in the Box. It arrived promptly and the item was as described (reading reviews is really helpful). It cost $90 USD and after shipping costs and the $10 duty and tax insurance, it came out to around $130 USD. Nonetheless, I ordered my wedding dress from Light in the Box. Not too keen on going through that again. Their low prices tempt me to use Light in the Box again, but the headache and anxiety with regards to following up to see whether I could get my duty refunded were a bit too much. I have only purchased from Light in the Box once. There have been lots of negative reviews of Light in the Box in the past with complaints of poor customer service, additional duties and taxes, inability to get your money back for refunds, and having to pay for the shipping for your refund yourself. I believe everything is made in and shipped from China though so the shipping and duty can be much more than you bargained for. They have all sorts of things, including wedding dresses, gardening tools, clothing. It is traded on the New York Stock Exchange under the symbol LITB. To me, it is kind of similar to a ‘Chinese ’. Light in the Box is an online retail company founded in China in 2007. I told myself that if it didn’t fit I could alter it or if I really didn’t like it, I could always just buy a different dress. I checked out the reviews and felt that you really can’t go wrong with a wedding dress that costs less than $100 USD. I purchased my wedding dress online from Light in the Box. Light in the Box is an online company that is indeed based on a different continent.
Purchases online from another continent, however, are a different story. I’m not one to shy away from purchases online (I blame it on the introvert in me whereby I like to avoid crowds and hence malls and would rather buy things online). For complete and current information on any advertiser product, please visit their Web site. Advertisers are not responsible for the contents of this site including any editorials or reviews that may appear on this site.
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